Exchange Policy

The more you order, the happier we are! However, we strongly discourage our customers from buying any item where there is doubt. Please double check all product details and triple check sizing details. We would be happy to help you out with any queries regarding making your purchase.

Cancellations

Once a purchase has been made, we do not have a cancellation policy in place. We are committed to fulfilling your order promptly and ensuring your satisfaction. If you have any questions or concerns about your purchase, please feel free to reach out, and we'll be happy to assist you in any way we can. We do not offer any exchange or return on discounted items. All sales are final. 

Returns 

We do not accept any returns unless the product was damaged. From time to time we may make mistakes, we apologise in advance for that and hope that you will give us a second chance. If you have received an incorrect or damaged item, please contact us with your order number and an image and description of the issue within 48 hours of delivery of the package. We will replace your order subject to examination of damages. Any issues reported after 48 hours will not be considered for replacement as the package has been out of our warehouse for a considerable amount of time and in conditions beyond our control.

Exchange

In cases where there are sizing issues we will be able to offer you an exchange for a different size or style. In case the size is not available, we shall provide store credit valid for 6 months. In case of style exchanges, the exchange must be selected from the products currently available on the website. As we work on limited edition prints and styles, selections from older or sold out collections can not be accepted.

International orders

We do not offer exchange or return on International orders.

Credit Codes

We do not accept usage of credit codes beyond its validity period so please ensure the code is utilized within the validity period. Products bought with credit codes or received as exchange are not eligible for exchange or returns. All exchanges are final. Credit notes are issued for a minimum order value, please note we do not refund or carry over credit notes issued in exchange.

How to process your exchange

As we have limited quantities, you must reach out to us within 48 hours of receiving your order for us to process an exchange on hello@sosabilife.com
The package must be returned unused - with original tags and packaging. There shouldn't be any makeup stains as well. Any items that do not pass these checks will be sent back to the customer. Any items received beyond 7 days of registering the exchange request will be sent back to the sender.

If you simply change your mind, we are terribly sorry, but we will not be able to accept the return or provide a refund. We will however encourage you to check with your friends and family for they might like to take that piece off your hands. We hold the right to not accept a return in case the product is used, altered or damaged by the customer.